Customer service is what can either set your business apart or do your business in. It's also not simply about that charming smile or sharp wit, it's about so many underlying concepts. While most people understand what is needed to provide excellent customer service in theory, many don't understand the reasons behind it. In this class, we will take a deep dive into six of the most important excellent customer service practices and why they are so critical. Jeremy's recent book release was conceptualized from this class. 

This is a free session included in your general admission.