Human Resources may very well be the most lacking component of the vast majority of retail coffee operations. Without strong people policies, coffee shop owners are subject to unengaged employees, lower sales, and high turnover. The purpose of HR For Coffee Businesses is to give business owners a basis for developing handbooks and policies that will make their companies better places to work for them and their employees.

With sixteen years of specialty coffee experience and four years of specialized human resources consulting including a certification as an Associate Professional in Human Resources, Eric J. Grimm brings a targeted and holistic approach to creating HR programs specific to the retail coffee industry's complexities and challenges. Instilling a sense of advocacy for baristas and empathy for business owners, this course will empower attendees with the confidence to create happy and sustainable workplaces that contribute to the overall health of the industry.

This is a free session included in your general admission.