)
Customer Service 101
Master the fundamentals of creating exceptional guest experiences in our “Customer Service 101” seminar. Learn how to build genuine connections, handle challenging situations with confidence, and turn every interaction into an opportunity to impress. We’ll cover communication techniques, body language, and service standards that set great coffee shops apart. Perfect for baristas and managers looking to elevate hospitality and strengthen customer loyalty.
This is a free session included in your general admission.
PRESENTED BY
Speakers
Free with Gold Pass?
Yes
Fee
FREE
Levels
Suitable for All Experience Levels
Language
English
Who is this session for?
Suitable for all experience levels, especially baristas, cafe managers, and owners. Ideal for those looking to elevate customer service and create memorable experiences that turn first-time guests into loyal regulars.
)