Baristas are the heartbeat of every café, but when reactive hiring and constant turnover take over, your bottom line suffers. Far too often, owners find themselves in dire need, leading to erratic hiring and rushed onboarding just to get a body behind the bar. This interactive workshop, led by Jeremy Lyman, is designed to help café owners, managers, and head baristas break that exhausting cycle. We’ll bridge the gap between the initial interview and long-term staff loyalty, ensuring you hire for retention rather than just to fill a shift.

Topics Covered:

• The Strategic Interview: What to look for to identify the "right" people who will actually "get it" and stay.
• Onboarding for Longevity: Moving past rushed introductions to a successful training system that prevents early burnout.
• The Retention Shield: Practical communication tools and management strategies to keep your team motivated and engaged.
• Profitability through Loyalty: Actionable tools to move from reactive "emergency" hiring toward a structured, resilient staffing plan.

Attendees will leave with actionable tools to move away from reactive hiring and toward a structured, resilient plan that turns staff loyalty into a primary profit driver.

*This workshop has an additional registration fee. Please add it to your badge prior to the event (and receive early bird pricing) or stop by the registration counters onsite.