The difference between an excellent cafe that stands out in the pack and one that is just average comes down to how you care for the small but significant details that make up the whole experience. And because customers have a ton of choices when it comes to where they get their coffee, those who don't constantly improve and maintain excellence will not be as successful. The good news is that these details are actually fairly easy to implement and you can start to see results immediately upon implementing them. 

In this session with coffee consultant and podcast host Chris Deferio of Keys to the Shop® we will be going over what these areas of improvement are and how you can actionable steps to improve people, space, quality, and operations today! 

This is a free session included in your general admission.