Behind every great café experience is more than great coffee — it’s consistent training and clear systems. Whether you’re building from scratch or refining current processes, this session offers practical guidance for all coffee professionals.

Participants will learn how to design training programs that scale, write SOPs their teams will actually use, and choose the right people to lead their business to success. The session features industry experts and real-world examples of operational structures, SOPs, classes, and training outlines that work.

Attendees will leave with practical knowledge, sample frameworks, and a starter kit to implement in their own cafés.

*Additional fee required. Pre-register before it sells out by adding it to your badge online or onsite. Get this class for free by registering for a Gold Pass. Already have a General Admission pass? Email info@coffeefest.com to upgrade.