In the current landscape of coffee shops, managing a younger work force is the top challenge faced by owners and operators. For many it feel like an impossible task trying to connect, communicate, and get buy in. But with the right mindsets, systems, and approach your Gen Z staff can truly shine and you can also have peace of mind trusting that the cafe is in good hands.

Sound good? In this presentation, Chris Deferio of Keys to the Shop Consulting and Podcast will draw from his 26 year coffee career and extensive experience in coaching 90+ cafes to give you the best practices that will transform your staff culture through people first leadership. If you want actionable insights to help you truly move forward, don't miss this class! 

This is a free session included in your general admission.