Health & Safety Measures

The safety and security of our attendees, exhibitors, sponsors, partners, and staff is our top priority at Coffee Fest Orlando. While much of our security infrastructure is working behind the scenes in conjunction with the Orange County Convention Center, we are continuously reviewing and enhancing our procedures to ensure the safest experience possible for everyone.

Security measures and operational plans are in place at our events, including:

  • Badge/ticket verification
  • Uniformed security guards
  • Crowd management staff, signage, and barriers, as necessary

To help us all stay safe and secure during the event, here are five key things you can do:

1. Remove Your Badge When Exiting the Event

  • While badges are required within the event space, please remove your badge when leaving the event space.

2. Stay Aware of Your Surroundings

  • Always remain alert, especially in crowded areas. Trust your instincts - if something doesn't feel right, take note of it. If you see something, say something. Please report any suspicious activity immediately to event management or onsite security personnel.

3. Protect Your Belongings

  • Keep your valuables always close to you. For added security, consider storing important items in your hotel room or locked storage when possible.

4. Limit Cash and Use Secure Payment Methods

  • We recommend carrying what you need in cash. For your safety, use credit cards or ATMs when possible to minimize the risk of theft. Always keep your ID on you.

5. Enjoy Responsibly

  • Be mindful of alcohol consumption, especially in unfamiliar environments. Stay aware of your limits and look out for each other. When socializing at night, find a buddy. Avoid traveling alone.

Orlando Frequently Asked Questions

What happens if there is an emergency?

If there is an emergency that requires evacuating the building, then an alarm and announcement will happen throughout the building. Evacuation routes are clearly marked, and event security and staff will be on hand to assist you. 

How will I know what to do in the event of an evacuation or fire alarm?

If there is a fire alarm or an emergency that requires evacuating the building, then an alarm and announcement will happen throughout the building. Everyone should follow the instructions provided in the announcement.

Please follow the evacuation safety steps below:

  • Listen to instructions via the public address system or from OCCC Public Safety Officers or event security personnel
  • Remain calm and proceed in an orderly manner
  • Leave the facility through the nearest exit as instructed. Evacuation routes are posted throughout the building.
  • Do not attempt to use elevators or escalators
  • Assist elderly and disabled persons
  • Once outside, move away from the building
  • Do not try to re-enter the building until an “all clear” message is given by OCCC Public Safety

  

MUSTER POINT

The official evacuation assembly area is the parking lot directly in front of West Hall.

What should I do if I need medical assistance during the event?

If you need medical help, please approach the nearest Coffee Fest staff member who will direct you to the medical team and help you get assistance quickly or call the command center at (407) 685-9828. The command center is staffed by OCCC console operators.

How do I stay informed about safety procedures?

We’ll provide safety information through our mobile app, signage throughout the venue, and event communications.  

Where can I report a lost item or find lost property?

Lost and found is managed by the Security Division of the OCCC, who patrol the convention center 24 hours a day, seven days a week. Please call for any lost and found inquiries. OCCC Security Command Center: 407-685-1119.

What should I do if I see suspicious activity?

If you notice anything unusual or suspicious, please report it immediately. You can alert event security or OCCC security by calling the Command Center, (407) 685-9828.

Remember: If you see something, say something.

Do you have a code of conduct?

Yes, please review our Code of Conduct here.