Contact your Exhibitor Services Manager at coffeefest.es@clarionevents.com.
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Converge+ FAQs
What makes Converge+ different from other lead capture tools?
Converge+ combines badge scanning, voice capture, and full conversation recording (with consent) into one mobile platform. It uses AI to instantly analyze interactions, score leads, and generate personalized follow-up—giving you real-time insights and unmatched post-event ROI.
How does Converge+ help improve post-event conversion rates?
By capturing richer data—like voice notes, conversation context, and behavioral signals—Converge+ helps you follow up while interest is high. AI-powered segmentation and lead scoring make it easy to prioritize and personalize outreach, boosting conversion.
Is there a demo or trial version available?
Yes. You can request a demo or preview of Converge+ by contacting the Exhibitor Services team at coffeefest.es@clarionevents.com.
What security measures are in place to protect lead data?
Data security is our top priority. All badge scans are encrypted, and our system prevents unauthorized third-party access. Converge+ is GDPR-compliant and follows industry best practices for data privacy. Data stays secure from capture to portal upload.
Do I need to purchase a separate device?
No separate device is needed—your smartphone is your scanner.
f you prefer or your business requires personal devices not be used, you may choose to rent through our chosen partner, Fello.
To Order, email Paul Bender (paulb@fello.com) with the following details:
- Quantity of iPhones
- Rental Start (Delivery) Date
- Rental End (Return) Date
- Shipping Zipcode (Full address will be confirmed later)
- Any extra apps or customization requests
- Clarion will provide the event mobile app details for configuration. If you have any additional customization requests, please share and note that there may be additional costs.
- Any extra hardware needs (Example: Extra Battery Packs)
Paul will follow up with your estimated costs and provide a payment link.
Note: Credit card payments are preferred but Fello can accommodate checks or ACH on request. Please plan for additional processing fees and times.
Deadline: All orders must be placed and payments submitted by March 2, 2026 to avoid expedited shipping fees. Orders placed after this date need about a business day of turnaround from confirmation to delivery, and may incur rush or expedited shipping costs.
What if I didn’t receive the access email?
Check your spam folder first for an email from Coffee Fest Converge+ with the subject line: “Action Required: Complete Your Converge+ Setup”.
If it’s not there, contact your Exhibitor Services Manager at coffeefest.es@clarionevents.com.
I need to cancel my order. Can I be refunded?
Refunds are subject to event policies and timing. Please contact your Exhibitor Services Manager at coffeefest.es@clarionevents.com.
Is there a faster way to scan badges?
Yes. You can skip the prompts by selecting the 3 bars in the top right corner of the screen. A tool bar will pop up from the bottom, select the three dots on the right. Once the page menu is pulled up, find “camera” and “Microphone” and change the dropdowns on each to “allow” . Now you will no longer be asked every time!
How long do I have access to my leads?
You will have access to your leads for 30 days after the event closes.
Premium tier users may receive extended access and additional analytics. Contact coffeefest.es@clarionevents.com if you’re interested in learning more about upgrades.
What if I didn’t receive the access email?
Check your spam folder first. If it’s not there, contact coffeefest.es@clarionevents.com.