Contact your Exhibitor Services Manager at coffeefest.es@clarionevents.com or visit the Converge+ Resources page.
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Converge+ FAQs
What makes Converge+ different from other lead capture tools?
Converge+ combines badge scanning, voice capture, and full conversation recording (with consent) into one mobile platform. It uses AI to instantly analyze interactions, score leads, and generate personalized follow-up—giving you real-time insights and unmatched post-event ROI.
How does Converge+ help improve post-event conversion rates?
By capturing richer data—like voice notes, conversation context, and behavioral signals—Converge+ helps you follow up while interest is high. AI-powered segmentation and lead scoring make it easy to prioritize and personalize outreach, boosting conversion.
Is there a demo or trial version available?
Yes. You can request a demo or preview of Converge+ by contacting the Exhibitor Services team at coffeefest.es@clarionevents.com.
What kind of data will I receive?
You’ll receive lead details including contact info, role, company, conversation notes, and lead scoring—all accessible in the Converge+ Insights dashboard for 30 days post-event.
Upgrades are available to unlock added features (segmentation, AI-driven insights, etc.), extend access length, and increase number of users. Contact coffeefest.es@clarionevents.com if you’re interested in learning more about upgrades.
What security measures are in place to protect lead data?
Data security is our top priority. All badge scans are encrypted, and our system prevents unauthorized third-party access. Converge+ is GDPR-compliant and follows industry best practices for data privacy. Data stays secure from capture to dashboard upload.
What if I didn’t receive the access email?
Check your spam folder first for an email from Coffee Fest Converge+ with the subject line: “Action Required: Complete Your Converge+ Setup”.
If it’s not there, contact your Exhibitor Services Manager at coffeefest.es@clarionevents.com.
Do I need to purchase a separate device?
No separate device is needed—your phone is your scanner.
If you prefer or your business requires personal devices not be used, you may choose to rent through our chosen partner, Fello.
To Order, email Paul Bender (paulb@fello.com) with the following details:
- Quantity of iPhones
- Rental Start (Delivery) Date
- Rental End (Return) Date
- Shipping Zipcode (Full address will be confirmed later)
- Any extra apps or customization requests
- Clarion will provide the event mobile app details for configuration. If you have any additional customization requests, please share and note that there may be additional costs.
- Any extra hardware needs (Example: Extra Battery Packs)
Paul will follow up with your estimated costs and provide a payment link.
Note: Credit card payments are preferred but Fello can accommodate checks or ACH on request. Please plan for additional processing fees and times.
Deadline: All orders must be placed and payments submitted by May 29, 2026 to avoid expedited shipping fees. Orders placed after this date need about a business day of turnaround from confirmation to delivery, and may incur rush or expedited shipping costs.
I need to cancel my order. Can I be refunded?
Refunds are subject to event policies and timing. Please contact your Exhibitor Services Manager at coffeefest.es@clarionevents.com.
What if I don’t have Wi-Fi or cell service on the show floor?
No problem — Wi‑Fi isn’t required for scanning. The app works in offline mode, so you can scan badges, manually enter leads, and add notes even without a connection. We recommend going online at the start and end of each day to sync your leads to the Insights dashboard. Some features are limited while offline, but your core lead capture still works.
How do I start scanning?
At least 1 week prior to the event, you'll receive your unique URL to login to Converge+ Scan.
Look for the email from Coffee Fest Converge+ with the subject line: “Your Converge+ license is ready!”
Once you’ve clicked on your unique link, you can begin scanning with Converge+. Bookmark the link for quick and easy access!
Is there a faster way to scan badges?
Yes, you can rapidly scan with Converge+ – and we advise updating your camera and microphone access before you begin scanning. To update access, click on the 3 bars next to the URL. From the pop-up, click the 3 horizontal dots. From the page menu, scroll down to the website settings section and located “Camera” and “Microphone.” From the dropdown options, change access from Ask to Allow for both. Now you’ll no longer receive a pop-up when accessing scan.
How long do I have access to the Scan tool?
You will only have access to continue adding leads for 24 hours are the event ends. After this time, you can no longer add more leads.
You will still have access to view your leads in the app for 4 weeks after the event; however, it’s more beneficial to view them in the Converge+ Insights dashboard where you can filter and export.
When will I receive access to my leads?
On day one of the exhibit hall, you’ll receive an email with your Insights dashboard access from Coffee Fest Converge+ with the subject line: “Access to Your Coffee Fest Leads – Login to Your Converge+ Insights Dashboard”.
You’ll have access for 30 days after the event closes.
Premium tier users receive extended access and additional analytics. Contact coffeefest.es@clarionevents.com if you’re interested in learning more about upgrades.
What if I didn’t receive the access email?
Check your spam folder first for an email from Coffee Fest Converge+ with the subject line: “Access to Your Coffee Fest Leads – Login to Your Converge+ Insights Dashboard”.
If it’s not there, contact coffeefest.es@clarionevents.com.
How long do I have access to my leads?
You will have access to your leads for 30 days after the event closes.
Premium tier users may receive extended access and additional analytics. Contact coffeefest.es@clarionevents.com if you’re interested in learning more about upgrades.
What kind of insights will I see in the dashboard?
You’ll see lead scores, conversation summaries, engagement tags, and filters by role, location, and interest level. You can sort, segment, and export leads easily.
Premium tier users may receive extended access and additional analytics. Contact coffeefest.es@clarionevents.com if you’re interested in learning more about upgrades.