Converge+ combines rapid badge scanning, voice to-text notes, and full conversation recording (with consent) in one platform. It uses AI to instantly analyze interactions, score leads, and generate personalized follow-up—giving you real-time insights and unmatched post-event ROI. 

By capturing richer data—like voice notes, conversation context, and behavioral signals—Converge+ helps you follow up while interest is high. AI-powered segmentation and lead scoring make it easy to prioritize and personalize outreach, boosting conversion. 

Yes. You can request a demo or preview of Converge+ by contacting the Exhibitor Services team at  coffeefest.es@clarionevents.com. 

You’ll receive lead details including contact info, job title, company name and address, email address, conversation notes, and lead scoring—all accessible in the Converge+ Insights dashboard for 30 days post-event. 

Upgrades are available to unlock added features (segmentation, AI-driven insights, etc.), extend access length, and increase number of users. Contact coffeefest.es@clarionevents.com if you’re interested in learning more about upgrades. 

Data security is our top priority. All badge scans are encrypted, and our system prevents unauthorized third-party access. Converge+ is GDPR-compliant and follows industry best practices for data privacy. Data stays secure from capture to dashboard upload. 

Setup takes minutes. Once your admin receives their login, they can assign scan licenses to team members and add up to 3 lead qualifying questions.  

Within 2 business days of purchase, your admin will receive an email from Coffee Fest Converge+ with the subject line: “Action Required: Complete Your Converge+ Setup”.

Check your spam folder for an email from Coffee Fest Converge+ with the subject line: “Action Required: Complete Your Converge+ Setup”.  

If unable to locate, contact the Exhibitor Services team at coffeefest.es@clarionevents.com to confirm admin status and request a resend. 

Yes. Setup is required to connect your team members to their scan licenses to begin scanning. During setup, the admin has the option to add up to 3 lead qualifying questions.  

No, Converge+ Scan can be accessed from your personal mobile device.  

Rental devices are available through our partner, Fello.

To Order, email Paul Bender (paulb@fello.com) with the following details:

• Quantity of iPhones
• Rental Start (Delivery) Date
• Rental End (Return) Date
• Shipping Zipcode (Full address will be confirmed later)
• Any extra apps or customization requests
  • Clarion will provide the event mobile app details for configuration. If you have any additional customization requests, please share and note that there may be additional costs.
• Any extra hardware needs (Example: Extra Battery Packs)

Paul will follow up with your estimated costs and provide a payment link.

Note: Credit card payments are preferred, but Fello can accommodate checks or ACH on request. Please plan for additional processing fees and times. 

Deadline: All orders must be placed and payments submitted 15 days prior to the event start date (August 6th for Coffee Fest Los Angeles) to avoid expedited shipping fees. Orders placed after this date need about a business day of turnaround from confirmation to delivery, and may incur rush or expedited shipping costs.

No, you’ll receive a unique URL to access Converge+ scanning—no additional downloads required.   

Refunds are subject to event policies and timing. Please contact your Exhibitor Services Manager at coffeefest.es@clarionevents.com. 

No problem — Wi‑Fi isn’t required for scanning. The app works in offline mode, so you can scan badges, manually enter leads, and add notes even without a connection. We recommend going online at the start and end of each day to sync your leads to the Insights dashboard. Some features are limited while offline, but your core lead capture still works. 

At least 1 week prior to the event, you'll receive your unique URL to login to Converge+ Scan. Look for the email from Coffee Fest Converge+ with the subject line: “Your Converge+ Scan License is Ready – Start Scanning! 

Once you’ve clicked on your unique link, you can begin scanning with Converge+. Bookmark the link for quick and easy access!  

Yes, with attendee consent, Converge+ allows you to capture recorded conversations – as well as voice notes – to help personalize your follow-up and improve lead quality. 

You can view all your scans on your Converge+ Scan homepage to review and edit notes or contact information. The data is sent to your Converge+ Insights dashboard, where it’s aggregated with notes and recordings.  

Yes. You must obtain verbal consent before recording any conversation. The app includes a prompt to help facilitate this. 

Yes. You will be able to send follow-up emails directly through the app when you click on the lead.  

Yes, you can attach files and edit the auto-generated emails before sending. 

Scan access will expire 24 hours after the event ends. Ensure all leads have been uploaded and business cards scanned before access expires. 

You will still have access to view your leads in the app for 4 weeks after the event; however, it’s more beneficial to view them in the Converge+ Insights dashboard where you can filter and export. 

There will be dedicated staff at the show to support you located at the Converge+ Support Desk. 

On day one of the exhibit hall, the admin will receive an email with your Insights dashboard access from Coffee Fest Converge+ with the subject line: “Access to Your Coffee Fest Leads – Login to Your Converge+ Insights Dashboard”. 

You’ll have access for 30 days after the event closes. 

Premium tier users receive extended access and additional analytics.

Contact coffeefest.es@clarionevents.com if you’re interested in learning more about upgrades. 

Check your spam folder first for an email from Coffee Fest Converge+ with the subject line: “Access to Your Coffee Fest Leads – Login to Your Converge+ Insights Dashboard” 
 

If unable to locate, contact the Exhibitor Services team at coffeefest.es@clarionevents.com to assist.

You’ll see lead scores, conversation summaries, engagement tags, and filters by role, location, and interest level. You can sort, segment, and export leads easily. 

Premium tier users receive advanced analytics and segmentation capabilities.

Contact coffeefest.es@clarionevents.com if you’re interested in learning more about upgrades. 

Yes. You can download your leads as a CSV file from your Converge+ Insights dashboard.

No. Currently, follow-up emails can only be sent through the scanning app. However, you can export your leads and send your own emails. 

Please reach out to your dedicated ERC rep for assistance.